Have you ever entered an outback pub and felt like you shouldn’t be there or just not been welcome? This was not the case at a small outback pub at Yaraka that has a unique brand of customer service.
The owners welcome all visitors at the door or at the bar with the greeting, “Welcome to Yaraka”.
This is then followed up with offering free tea and coffee and memorising all guests names. The guests are then introduced to each other by the hosts.
Whilst this model is not new in B&B and resort type places it was certainly new for an outback pub.
The results were palpable. Visitors immediately relaxed and let down their guard. Open conversations were held in the bar or in the lounge between all guests both travellers and locals.
The experience for all was overwhelmingly positive and visitors often stayed longer than they had planned to.
What is it about the human psyche that changes our approach to other human beings with a simple smile or a friendly welcome? Why don’t all small businesses try this model?
The answer, I believe, is it requires tremendous effort on the part of the hosts. It is easier to keep our defences up and wander through the world in our comfort zones that to venture out and interact with strangers.
But interact we must if we are to get the rewards and wisdom that comes from understanding and sharing other peoples thoughts and journey. Do you know who lives beside you? Do you know the person in the shop that you go into weekly?
After seeing and experiencing the warmth at this outback pub for three months I can recommend making the effort to interact. It is great for the human condition.
Brad Scott is a Redlander currently travelling at a leisurely pace around Australia with his wife Narelle in a caravan they’ve named “Situation Tolerable”.
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In 2016 Brad was The Greens candidate for the Federal seat of Bowman.