Employee feedback surveys suggest that staff are not happy at Redland City Council.
The Council has been an organisation “struggling under pressure” for the past two years according to consulting firm Accenture. This puts Council in Accenture’s ‘unsustainable’ zone.
Issues highlighted in Accenture’s 2014 summary report include:
- There has been a significant drop in understanding and agreement to the Vision and Direction.
- Confidence and trust in the leadership of the immediate boss and the Group Manager has improved, while that of the Executive Group has dropped.
- Communication has improved significantly, as has Emotional Energy. These improvements need to be sustained. However, written comments suggest that frequent changes taking place are resulting in confusion among the employees.
- 50% of the respondents believe that Business Performance has improved – which is 7% higher than the previous cycle. 23% feel it has remained the same, while 27% believe it has become worse now.
Who’s happy and who’s not?
It appears that Council’s senior bureacrats are feeling a lot happier than the workers. Using Accenture’s terminology, the Senior Managers are ‘Cruising” while most of the workforce are in either ‘Struggling under pressure ‘ or “Just get on with it” modes.
There are also 24 confused people who are unsure of their employment status. They must be doing better than most because it seems that they are “Sleepy with success’.
Unfortunately, the Council has withheld the pages from Accenture’s summary report which included “sample written comments”. These might have helped us to understand what Council staff really think about their organisation and its leadership.
It is understood that a lack of trust with CEO Bill Lyon was a theme that featured among the many individual comments provided by Council staff. Other individual comments dealt with:
- a lack of vision and direction
- concerns about job security
- the impact of reduced resources on workload
Council’s ‘change agenda’
The Council’s 2012-13 Annual Report said that to support its ‘significant change agenda’
…the development of a survey has commenced to specifically measure, track and monitor how well Council manages change. This information will be used to deliver new ways of working to address identified issues and opportunities for improvement.
Since then Accenture has conducted two employee feedback surveys for Council. Summary reports, obtained through a Right to Information request, are now available here:
The change agenda does not seem to be progressing very successfully, from the perspective of more than 800 Council staff who participated in the 2014 survey.
So what needs fixing? Has the ‘significant change agenda’ not been well thought out? Or is it not being well implemented?
The Council staff probably know the answers to these questions but are the Mayor, Councillors with portfolios and the CEO listening?
Who is Accenture?
Accenture is a large multinational consulting firm. In fact it claims to be the worlds largest firm as measured by revenue earned. Redland City ratepayers have helped them get a little bit bigger.
Redlands2030 – 24 October 2014